If you are signed in with a different account, please sign out and sign back in using your Google account that matches the one you used to purchase Screencastify. Please make sure that your email address matches the one that you used to purchase Screencastify. You can also check by clicking on the hamburger menu (three horizontal lines) from the Record extension: You can check to see which email address you are currently using with Screencastify by going to your Subscription page. Your device is not recognizing the paid version.Screencastify has not yet linked with your Google account and the connection needs to be refreshed.You assigned your license to a different email address than the one you are currently using.You used a different email address to purchase Screencastify than what you are currently signing in with.If you purchased a license but are still seeing the free version, there are a few possible reasons:
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